Shipping policy

Shipping:

• Your shipping address when placing the order must be accurate.  Should your address change, please update the address prior to shipping and contact us at lisa.mauroprovisions@gmail.com before the order ships. 
• Note: we cannot ship perishables to a PO BOX address.
• We guarantee delivery to the address which is provided when placing the order.  Because the products being shipped are perishable, we cannot guarantee the condition of the product if the address is incorrectly entered upon order, if a change of address is not updated prior to shipping, if an address is changed while in transit, or if you are unable to retrieve the order on the guaranteed delivery date provided.
• If the order is returned to us due to an incorrect address or refusal of delivery when shipped, we must dispose of the contents and you will not be refunded. 
• In the event an order is delivered late due to the incorrect address or if you are unable to get the delivery date without prior notification and spoilage occurs, a refund will not be issued.
• If the order is lost during transit due to UPS, please contact lisa.mauroprovisions@gmail.com and a new order will be shipped out on our next shipping day.
• Please make sure someone is available on that delivery date to receive the package. You are responsible for the safe handling of all Products made available through Mauro Provisions’ websites and mobile applications upon delivery. We recommend immediately receiving and inspecting all products you receive from us for any damage or other issues, and to determine freshness upon delivery. Mauro Provisions packs all shipping containers with insulated liners, dry ice and gel packs in an effort to ensure products are kept in a refrigerated, cold environment during transit, but cannot guarantee that if left outside in warmer conditions will still remain cold. Please ensure you have someone available to receive your delivery because we will not be responsible if your order spoils being left outside.